SEO helps with the acquisition of new customers, the development of competitive advantage by creating a barrier of entry that’s hard to copy, and by supporting your other channels.
Acquisition of new customers is all about reaching people in your target audience as they search for keywords related to your products, services and topic. When your audience searches the web to learn about, research and compare your marketplace, SEO enables you to be found again, and again, and again, during their buying cycle.
With this acquisition comes competitive advantage. If a website ranks for hundreds or thousands of important keywords, it has a major advantage over a website that doesn’t. This advantage has business value because it enables the website that ranks well to acquire customers in higher volume and at a lower cost than its competitors. You may like to think about SEO as a ‘builder’ channel because it accumulates in value over time, as more and more keywords provide incoming visitors and conversions.
SEO also supports your other marketing channels. For example, you can use SEO to do things like grow your email subscribers list or retargeting audiences, at which point these other channels can complete the conversion.