Last update: Tuesday, 24 of April, 2018 at 9:00AM Sydney time.
You are free to contact us if you have questions, using the email details at the bottom of this page.
There are two main types of information we collect:
#1: Information you share with us
When you fill out a form or correspond with us by phone, you will be added to our customer relationship management (CRM) tool, HubSpot. Your browsing session will then be attributed to the profile the CRM creates and when you return to the site in the future, if your browser is recognised, the content you view and the actions you take may be viewable. If you have corresponded with Reef, emails may also be tracked, sharing activity about what was said, by who, when, with open rates and times.
#2: Information we collect about you from other sources
This site uses many analytics and advertising tools. These tools record a lot of information about your visit, so please assume we can see everything you do while on reefdigital.com.au. This includes but is not limited to:
- The browser you are using, which will receive a cookie from our advertising tools if enabled to do so
- Your physical location, by city
- How you arrived on the site, i.e. Direct, Referral, Organic, Paid
- The pages you viewed and the navigation path you took
- Where you moved your mouse during the visit
- Scroll depth
- What you clicked on
- Time on site
- Errors and technical problems
- and more
This data is anonymised until you contact Reef, where our CRM will try and match data to your session to your profile, and recognise you in future sessions.
In some cases, Reef social profiles (i.e. Facebook page, YouTube page, Twitter page, etc.) will have tracking codes that integrate with our tools, providing improved tracking ability between platforms. Please refer to the individual Privacy Policies of each platform for more information about what data they share, how and why.
Privacy Policies of tools we use
We use several tools regularly on this site. Here are links to the privacy policies of these tools if you would like further information:
How we use your data
We spend A TON of time thinking about how to make this site awesome for you.
Our mindset is that every time someone uses reefdigital.com.au, they’re giving us direct feedback about the effectiveness of our messaging, the quality of our user experience and whether or not they want to hear from us further.
In line with these points, here’s how we use your data:
- To improve your experience by analysing usage and making changes to structure, design and content
- To contact you if you have submitted an enquiry or subscribed to our newsletter
- To monitor conversations we have with you via email, if you have sent us an email, enquired or subscribed to our newsletter
- To measure and improve our marketing campaigns
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
email: hello at reefdigital com au
phone number: 02 9412 1817
or via mail:
Reef Digital Agency
Suite 802, 146 Arthur St
North Sydney NSW 2060
Thank you and have a nice day!
If you want the information we have about you
Please just get in touch using the email above and we will be glad to share and/or delete.